WhatsApp, Instagram, Facebook, email and Booking.com messages arrive in the same place. Send arrival directions and check-in details automatically, and answer every guest from Roomnix instead of logging into each app and extranet.
Roomnix uses whichever channel can actually reach that guest.
Connect your own WhatsApp Business number. Guests who booked direct or by phone get arrival details on the app they already use, and their replies land in Roomnix.
Works from day one, with no setup. Messages are sent from your hotel name, and guest replies go straight back to your own address.
Guest messages and reviews from your booking channels, answered inside Roomnix instead of opening each extranet separately.
Direct messages to your hotel's Instagram account. Most are questions from people deciding whether to book — answer them before they look elsewhere.
Messages sent to your Facebook Page land in the same inbox, so nothing waits unanswered in an account nobody checks.
Less time answering the same questions, fewer guests arriving confused.
WhatsApp, Instagram, Facebook, email and booking-channel conversations arrive in the same place, so reception answers everyone without switching between apps and extranets.
Write a message once and choose when it goes — when a booking is made, a day before arrival, on check-out morning. Every guest gets it automatically.
Guest name, dates, room, nights and total are filled in from the reservation, so one template serves every booking.
Each conversation shows the booking beside it — dates, room and status — so whoever replies has the full picture.
Read Booking.com and Airbnb reviews, see your score by category and channel, and publish your reply without leaving Roomnix.
Automatic messages that fall late at night are held until morning, so no guest is woken by a notification.
Set each one up once — it then goes out for every booking.
Send the route, the boat or transfer schedule and the door code the day before check-in — and stop answering the same question by phone.
Confirm the check-in time, parking and what to bring, so guests arrive knowing what happens next.
A short note the evening before with check-out time and late check-out options.
Thank guests once they have left and invite the review while the stay is still fresh.
From switch-on to the first automatic message in four steps.
Enable Guest Messaging in Roomnix and set your sender name and hotel address. Email works immediately.
Connect your own WhatsApp Business number, your Facebook Page and Instagram account, and your booking channels through your channel manager.
Create your messages and pick when each one should go out. Insert guest and booking details with one click.
Roomnix sends each message at the right moment and collects every reply in your inbox.
WhatsApp, email, Instagram, Facebook Messenger, and the guest messaging built into Booking.com and Airbnb. For messages you send around a booking, Roomnix picks whichever channel can actually reach that guest — for an OTA reservation, where the guest's real email and phone are hidden, it uses the channel's own message thread.
Yes. Each hotel connects its own WhatsApp Business number, so guests see your property name and your replies come from you. Email needs no setup at all.
Both. You set up messages that go out on their own around each booking's dates, and your team can reply to anything a guest sends from the same inbox.
Yes. With the OTA Messages & Reviews add-on, Booking.com and Airbnb guest messages and reviews appear in Roomnix and your replies go back through the same thread, so you no longer open each extranet.
Connect your hotel's Facebook Page and its linked Instagram Business account, and direct messages from both land in the same Roomnix inbox for your team to answer. These are usually enquiries from people who have not booked yet, so unlike WhatsApp and email they are not attached to a reservation — they are there to be read and replied to, not to receive automatic messages.
No. You set quiet hours for your property, and any automatic message that would fall inside them is held until the window ends.
No. Each hotel's conversations are kept separate and are used only to deliver that hotel's own messages. Guest data is never used for advertising or sold on. See our privacy policy for details.
Turn on guest messaging in Roomnix and let arrival details, check-in information and reminders send themselves.